How Chat Bots Can Help Your Business Achieve Greater Customer Engagement?

A website chatbot or chat bot is a program designed to perform an online chat conversation, in place of giving direct personal contact to an authentic human operator. In the past, chat bots were limited to the simple imitation of speech, though some advanced programs could mimic voice. Today's chat bots are capable of a wide range of activities. A basic bot can be programmed to conversational speech, imitation of the written word, and even text-to Speech. Today's popular chatbot solutions also include tools for image and video chats as well.

However, the best and most advanced forms of chatbot technology are those that enable humans to interact with one another in fully organic ways, while using artificial intelligence to accomplish these tasks. One of the pioneers of this type of technology was artificial intelligence researchers from Carnegie Mellon University. In the early 1990s, these researchers designed a chatbot that was capable of identifying both the gender and name of a user. This breakthrough enabled computers to identify a user by name even if they did not have a profile online or had otherwise omitted any information about themselves.

Today's chatbot solution has even further refined its capabilities. One of the most exciting capabilities of this type of bot system is its ability to make inferences and predictions about relevant business functions. Unlike the human operator, the bot is much more capable of understanding the questions it is asked and can therefore generate appropriate responses. In fact, some of these predictive capabilities are already being applied in forex trading. These predictive capabilities allow the bot to predict user questions about leveraged instruments, future prices for particular stocks, and other relevant business functions. These advanced predictive functions are the edge that is giving these chat bot platforms a competitive edge over their competitors.

However, it is important to recognize that chatbots do not have the ability to think on their own. The developers of these artificial intelligence platforms built them using a programming code based on traditional decision-making processes and the concepts of Natural Language Processing (NLP). Therefore, a chatbot does not have the ability to reason out,  it simply responds to certain questions. This has been criticized by those who believe that it eliminates the need for humans to be in charge of such decision-making processes. However, these critics are forgetting that human employees will still need to remain available in case the website chatbot run into some unexpected internal difficulties.

Furthermore, these chat bots are not without weaknesses. The biggest problem that users of these chat Bots encounter is that many times they use the same username and password to log into their accounts. This creates a huge security risk. There have also been instances where users have used their real-time passwords to sign onto their accounts, resulting in the misuse of their personal data. Thankfully, most modern chat systems are designed to prevent the use of the same password for multiple accounts.

One of the biggest problems with these chatbot technologies is that many of them attempt to do things that computers are simply not capable of doing. For instance, many artificial intelligence platforms will attempt to solve problems by passing the data from one computer to the other. Unfortunately, this means that the bot cannot distinguish between the various inputs that it receives, resulting in different solutions to the same problem. Additionally, it doesn't take long before these chatbot systems get confused by the varying behaviors that customers usually have when using chat.

Chatbot technology has also been criticized for reducing customer experience due to the delays that are commonly associated with using these systems. Due to the way that chat Bots communicate with each other and with the end-user, it can take up to 20 minutes before a chatbot system can respond to a question from its customer. Furthermore, most of these systems can only be programmed to perform specific actions. For example, a chatbot may be programmed to play a message that it received, but if that message was attached to a webcam, it may be unable to play the message at all, resulting in a wasted opportunity for the customer. In short, chat bots can be frustrating for end-users, but unfortunately, they often do not provide the best customer experience.

Fortunately, there is an exciting new technology that allows businesses to take advantage of chatbot technology without sacrificing any customer engagement or experience of the video chatbot platform. By allowing businesses to run chatbot programs on dedicated web servers, they can eliminate all the issues discussed above. Using a webinar platform as the backend for a bot system allows businesses to capture every aspect of their customer interaction from product demos to live chat, and to be able to store it in a secure online repository. By allowing customers to view and download every interaction that takes place with the bot, business owners can drastically reduce the amount of time it takes to develop customer retention and engagement strategy. By taking all of the hard work out of developing these systems, businesses can focus their time and attention on improving their products and services, while optimizing the interactions with their customers to ensure greater satisfaction and engagement.